Reference

Legal Terms For Your v2204 Account

v2204 Legal sets out how account access, wallet records, personal data and policy requests are handled for Indonesian customers.

Account termsData and cookiesLocal-law accessPolicy requests
v2204 Legal Terms For Your v2204 Account
POLICY HELP DESK

Get Clear Answers About Legal Requests

A direct policy route helps you resolve Legal questions without guessing which account detail matters.

Account access When Legal access is unclear, contact our support desk through the account help path.
Wallet records A wallet-status question needs the payment name and transaction reference.
Policy changes For a request to change or clarify Legal wording, send the exact section and…
DATA CONTROL DETAILS

What We Protect And How We Respond

Legal handling is tied to practical account controls rather than broad promises. We use account details to identify the right record, phone verification to protect access, and payment references to answer wallet-status…

Data handling

We use the account details you provide to identify your Legal request and connect it to the correct activity record. A phone number may be checked before account access, while payment references help us distinguish DANA, QRIS and bank-transfer entries.

Cookies

Cookies can keep your policy session and account state available when you move between pages. If you clear them, you may need to complete the account access step again; the Legal terms still apply to the underlying account.

Account security

Phone verification is part of our access control. Keep your phone number and account details current, and do not share access codes. If a sign-in issue affects a Legal request, our support path starts with account identification.

Record retention

We retain relevant account and payment records long enough to handle policy questions, status checks and required account controls. This can include a DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account reference.

Correction requests

If an account detail is inaccurate, identify the field and explain the requested correction through support. We compare the request with the account record and may ask for phone verification or payment ownership context before changing it.

Who to contact

Send Legal questions through the account support route, especially when they involve access, cookies, personal data or wallet records. Include the section name, account identifier and relevant payment reference so our team can respond to the right case.

Answers Before You Open Your Account

These Legal answers cover the questions we expect before an Indonesian customer opens an account or asks about an existing record. They explain access conditions, personal data, cookies, payment references and the route for requesting a correction. Read the relevant answer first, then use support when your question depends on a specific account or jurisdiction. Where local law permits, we will connect the policy wording to the account step that applies to you.

v2204 Legal covers account access, phone verification, personal data, cookies, payment records, retention and requests to correct account details. Access depends on local law, so the applicable condition can vary by your location and account status.

Yes. The Legal notice explains that access depends on local law and may require accurate account details plus phone verification. If your access is paused or unclear, contact support with your account identifier and location for a policy-based answer.

We use the payment reference to match a wallet or transfer event to the correct account record. For DANA, QRIS, OVO, GoPay, bank transfer or virtual account questions, provide the payment name and transaction reference through support.

You can request a correction through the Legal support route. Name the account field that is wrong and provide the relevant account identifier. We may request phone verification or payment ownership context before changing a protected record.

Cookies can preserve your policy session and account state while you move between pages. Clearing cookies may require another sign-in or phone verification step. Cookie use does not remove your ability to ask about stored account data.

We retain relevant records for account controls, policy questions and payment-status checks for the period needed under the applicable policy and local law. Ask support about a specific record using its date, payment method and account identifier.

Use the account support path and identify the Legal section involved. Include your account identifier, location and any DANA, OVO, GoPay, QRIS, bank-transfer or virtual-account reference so we can route the request correctly.